ABOUT SHIPPING:
We ship by U.P.S. to all areas of the United States only.
Please examine any shipment immediately for damage and report any damage to the carrier. All parts are either shipped directly from our distributor, the manufacturer, or from our own warehouse. Every precaution is taken during shipment to be sure it arrives in good condition. No returns will be accepted on electrical parts unless WE shipped the wrong part. Any returns must be pre authorized by us before they are returned. Any returns must be returned in re salable condition, in the original box with all original instructions, ,hardware etc. that came with the part THE ORIGINAL BOX MUST NOT BE RIPPED OR OTHERWISE DAMAGED. Any returns must be shipped to us at buyers expense. A 25% re stocking charge will apply to any returned items, except if we or our distributor shipped the wrong part. Any bank charges we incur will be deducted from any refund you receive, unless we or our distributor shipped the wrong part. Cancelled orders that have not already been shipped will have 10% deducted from any credit you receive for handling of your cancellation. If a part has been shipped we CAN'T cancel your order! All parts are new and carry the manufacturer's warranty. This warranty is between the manufacturer and the end user, however, if a Licensed H.V.A.C. Contractor hasn't installed the part, your warranty with the manufacturer may be at risk. We do not process any warranty parts. Example: Most furnaces, heat pumps and air conditioners now have a (5) year parts warranty from the manufacturers. Since we didn't install the equipment, you need to get these warranty parts from the original installer. No warranty from Around the Clock Heating and Air Conditioning, Inc. or our distributors is expressed or implied No agent of ours has the authority to express or imply any other warranty policy. Shipping charges will be added to all purchases. U.P.S. Ground shipping USUALLY takes between 3-5 business days, depending on your location. Peak periods such as Christmas tends to slow shipments down. These charges will be shown when you go through the Checkout. If you have asked us to order a special part not listed on our web site, bear in mind the part probably has to come from another location, distributor or even a manufacturer's factory. These things will take even longer. Phone orders will require a shipping address, phone number and credit card information BEFORE we ship an item.
NEXT DAY AIR ORDERS:
We make Next Day Air ordering available because we realize at peak cold or hot periods, this is very important. A couple of problems have come up however, using this option that we wish to make folks aware of.
If we don't actually ship the part from our own warehouse as is the case many times when we have to get a part directly from the manufacturer we ALWAYS spell out that it is a NEXT DAY AIR ORDER in bold letters if we send the order in electronically or by fax. If we call it in, we repeat several times that it is NEXT DAY AIR. The problem seems to be, by the time their shipping Dept. gets the message it sometimes gets lost. If this should occur ( unlikely )
the only thing we can do is refund the difference to you between Ground shipping and Next Day Air. We can not resend another part unless you wish to pay again for the new part and wait for them to give us a credit. Once we receive a credit we will then refund you. We realize this is a less than perfect situation, but this is how the manufactures all handle this situation.
Next Day Air shipments are not shipped on the weekend so please order on Thursday by noon if you need a Next Day Air delivery to arrive by weekend. Please bear in mind that Next Day Air service is NOT available to all areas of the U.S.A. Please confirm with U.P.S. before ordering. Please check with U.P.S. at (800) 377-4877 or www.ups.com before deciding which method of shipping you want.
SHOULD I HIRE AN H.V.A.C. COMPANY TO INSTALL PARTS?
All parts we sell are meant for installation by a qualified, licensed H.V.A.C. Company. All parts are to be installed to all Federal, State and Local Codes as well as manufacturers instructions that apply to the part.
All products we sell require certain expertise particular to the Heating and Air Conditioning industry, to diagnose, install and otherwise make for a safe and successful repair. We make every effort to include wiring diagrams, links to manufacturer's web sites, tips and installation pictures on typical installations on the appropriate pages on our site. However, every repair job or installation carries it's own parameters, so any tips, or pictures are only intended as guidelines to assist you. Working with Gas Furnaces, Heat Pumps, Air Handlers, Oil Furnaces, Boilers, Heat Pumps, Humidifiers, Electronic Air Cleaners, Thermostats, or any component, part, or supplies related to these items can cause damage to the part purchased, the equipment it is being installed on, and damage to the surroundings of the building, as well as serious personal injury or death. Around the Clock Heater and Air Conditioning, Inc. or our distributors will not accept any responsibility for any damage to the part, the equipment, or the surroundings nor any damage from injury to any person during the installation of any part or supplies that we sell. If you feel you have all the necessary tools, as well as the electrical and mechanical knowledge to successfully diagnose, and install these products please accept our thanks for shopping with us!
Attention California area clients: You may pick up parts directly from our Distributor in MOST cases. Some Distributors will not allow this, however so please check with us first. If you wish to pick a part up, rather than have it shipped, we will need Credit Card information prior to pick up.
Return Policy
All returns must be within (15) business days of you receiving the order.
Absolutely NO RETURNS are accepted on special orders!
Returns will be accepted if the part is wrong and is obviously our fault or our Distributors fault. If you have received a defective part please call us for a return claim. You will have to pay for the new part as well as shipping to be sent again. Once we receive it and test it, we will notify you of the results at which time we will credit your card or send a check to you if the part is defective. If it is NOT found defective, you will not receive a credit or the part back, nor the shipping charges.
Normally no returns are accepted on any Electrical or Electronic items. Also there are several items such as blower wheels that are not returnable. Any items besides electrical items that are not returnable will say so on the description on the respective web page.If any of these items are damaged you should file a claim with the carrier immediately. Under some circumstances we will authorize a return to us. This return must be sent back to us within (15) days that you received it. No return will be accepted after the (15) days. Any return must be sent back to us at your expense and in re salable condition with all original packaging and instructions and/or any paperwork that came with the part or parts. Do not mark on the original carton as to make the box not able to be resold please. Do not damage the box the part came in as Distributors will NOT take it back!Do not send any part back to a distributor that it may have been shipped from, rather send it to us at the address below. Do not send anything back without getting written authorization from us first as we will not ship it back to you or refund any money to you. Any re stocking charge that a distributor charges us on a return will be deducted on any refund you may get. Any bank charges we incur will be deducted from refunds.
Around the Clock Heating and Air Conditioning, Inc.
7216 Varna Ave.
North Hollywood, CA 91605
Sales support by phone is available Mon-Fri 8:00 A.M.-5:30 P.M. Pacific Time at 800-434-9277
Please have all your ordering information ready. No technical help is available on this phone line. It is only for ordering from our pages if you don't want to use the Secure On Line Ordering.
Sales E- Mail support is available at orders@furnaceairconditioningparts.com
About prices and support.
We keep our Internet prices as low as we possibly can by buying QUALITY parts and equipment from distributors that give us their absolute lowest price, when they don't, we go elsewhere. We will do all we can to be sure you are 100% satisfied with our service. Prices are subject to change without notice. Prices found in the descriptions brought up by search engines are NOT necessarily current prices since the search engines may take weeks to update their findings.
About shipping and special orders.
We ship to you by Fed Ex or U.P.S. Ground within all 52 States of the United States. Most items ship the next business day. Orders that have to come from a manufacturer may take longer as we have no control over their shipping policies.
U.P.S. will not ship to P.O. Box numbers and require an actual address to ship to. Options for different shipping methods are given at checkout with a drop down menu. Shipping costs will be added at checkout on all orders. Special order parts (parts not found on our site) will require either a call to us or an e mail to orders@furnaceairconditioningparts.com Please include as much information about the part and equipment it is going on, as older equipment is a challenge to find parts for at times.
To help find your part we will suggest to call Lennox Technical Support, give them model and serial numbers of your equipment. They will help you to locate part number and with this part number you can call us Mon-Fri 8:00 A.M.-5:30 P.M. Pacific Time at 800-434-9277 and we will order this part for you. We are not responsible for wrong part numbers.
Absolutely NO RETURNS are accepted on special orders!
PLEASE NOTE: U.P.S. DOES NOT OPERATE ON THE WEEKEND, SO IF YOU ORDER A NEXT DAY AIR PART ON FRIDAY, YOU WILL NOT GET IT ON THE WEEKEND! WE CAN'T BE RESPONSIBLE FOR THE U.P.S. DELIVERY SCHEDULES. IF YOU NEED A PART FOR THE WEEKEND, PLEASE ORDER ON THURSDAY BEFORE NOON PACIFIC TIME
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